WHO WE ARE

Our website address is: www.thelismorefoodcompany.com

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

CONTACT FORMS

We use a contact form to provide you with an easy way to get in touch. These submissions are stored as an email and are kept indefinitely for customer service purposes, but we do not use the information submitted through them for marketing purposes.
We collect such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with thelismorefoodcompany.com and we do not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

COOKIES

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help thelismorefoodcompany.com to identify and track visitors, their usage of thelismorefoodcompany.comm, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the website, with the drawback that certain features of the website may not function properly without the aid of cookies.

ANALYTICS

thelismorefoodcompany.com may collect statistics about the behaviour of visitors to its websites. For instance, the analytics may reveal how many downloads a particular page got or say which parts of the website are most popular based on checks from google analytics, a web service used by us to monitor usage of thelismorefoodcompany.com. However, these analytics do not disclose personally-identifying information other than as described below.

WHO WE SHARE YOUR DATA WITH

thelismorefoodcompany.com discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organisations that
(i) need to know that information in order to process it on our behalf or to provide services on our behalf, and
(ii) that have agreed not to disclose it to others.

We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organisations, as described above, we disclose potentially personally-identifying and personally-identifying information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of thelismorefoodcompany.com, third parties, or the public at large.

WE COLLECT INFORMATION ABOUT YOU DURING THE CHECKOUT PROCESS ON OUR STORE…

WHILE YOU VISIT OUR SITE, WE’LL TRACK:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed Location, IP address and browser type: we’ll use this for purposes like estimating taxes and Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

WHO ON OUR TEAM HAS ACCESS

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.

WHAT WE SHARE WITH OTHERS

In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

PAYMENTS

Payments are made using the Stripe gateway and you can view more information on how they use your data if you click here

HOW LONG WE RETAIN YOUR DATA

If you submit a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

YOUR CONTACT INFORMATION

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned above, please use our contact form.